Where do you ship?
We currently ship to selected European countries. Available destinations and delivery options are shown at checkout.
How long does delivery take?
Delivery times vary depending on the destination and product. Estimated delivery times are displayed at checkout whenever available.
How can I track my order?
Once your order has been shipped, you will receive a tracking email with the information needed to follow your delivery.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to help. Contact us as soon as possible at contact@caeliz.com.
What is your return policy?
If you change your mind or experience an issue with your order, please contact us within the applicable return period. Full conditions are available on our Returns & Refunds page.
What should I do if my item arrives damaged or incorrect?
Please contact us at contact@caeliz.com with your order number and clear photos of the item and packaging. We will review the issue and help you find a solution.
Are your products compatible with all devices?
Compatibility varies by product. Please check the specifications on each product page before ordering. If you are unsure, contact us and we will be happy to help.
Are payments secure?
Yes. Payments are processed through secure payment providers available through Shopify. CAELIZ does not directly store your full payment card details.
How can I contact CAELIZ?
You can reach us at contact@caeliz.com. We aim to respond as quickly as possible during business days.