Shipping & Delivery
We currently ship to selected European countries.
Processing Time
Orders are usually processed before shipment within a few business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information whenever available.
Delivery Time
Delivery times vary depending on the product and destination. Estimated delivery times are shown during checkout whenever available.
Please note that delivery estimates may be affected by weekends, public holidays, carrier delays or other circumstances outside our control.
Tracking Your Order
Once your order has been processed and shipped, you will receive a tracking email so you can follow your delivery.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Multiple Items
If your order contains several products, items may occasionally arrive in separate packages or on different dates.
Incorrect Shipping Information
Please check your delivery details carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at contact@caeliz.com. We cannot guarantee that shipping information can be changed once an order has already been processed.
Questions About Delivery
If you have any questions about your shipment, contact us at contact@caeliz.com and include your order number.